Group Policy Administration Services

Outsource your group policy admin

In selected regions, we offer third party administration services for group insurance policy administration, group benefits administration, and billing.

If your group insurance schemes need policy and billing administration but you don't want to license and use the Sentro platform then our Third Party Administration Services may be perfect for you.

You and your customers can enjoy all of the advantages of the Sentro administration platform, while you leave your operational tasks to us.

Below are some services we provide. If you have another outsourcing need, please contact us! We would love to discuss how we might be able to assist you.

Experienced Professional Service

Our team have worked with group insurers, brokers and employee benefit providers for over 10 years. We enjoy helping insurers, brokers and benefit providers serve employers and employees.

Managed Onboarding and Membership Updating

We handle the setup, onboarding and updating of your group plans. We liaise with employers and brokers to ensure that plan information stays current and accurate.

Quotation and Pre-Sales Services

We provide quotation services for your group products. We support the sales team with pre-sales information, referring to the insurer when required. We provide very responsive service, delighting brokers.

Policy and Member Certificate Documentation

We create your policy documentation and member certificates. We can customise these documents to meet your brand needs and information layouts.

Billing

We generate customer invoicing and create direct debit files for you to process.

We can support different billing frequencies, loading and discounts. All billing calculations are fully pro-rated for accuracy. We support unit rated, age-banded, and multiple of salary premium schemes.

Automated Underwriting Assistance

Our configurable group plan rules allow individual members to be automatically flagged for underwriting requirements. We refer these members to your underwriting team for assessment. Maintain member-specific sum assured/underwriting amounts.

Flexible Group Plans

Offer plans with different benefits. Tailor plan rules plan to plan (like minimum and maximum age limits, maximum age entry rules, automatic acceptance limits, and more).

Online Member Portal

Offer your customers a fully-digital service experience. Deliver their insurance and benefits documents, offer value-added services, and enable customer self-service with a secure, brandable online experience.