TPA Services with nib

Partnering for efficiency with the Belong nib Premier Business Health product.

nib is a leading New Zealand health and life insurer. They partnered with the Belong employee benefits platform to offer a unique bundled SME group health insurance and employee benefit proposition.  They partner with Sentro to provide quotation and information services to financial advisers selling this product.

The Challenge

The nib team were excited about offering the Belong nib Premier Business Health product into the New Zealand marketplace. It is a unique proposition, designed for groups as small as 5 FTE.

However, nib were concerned about providing timely service to financial advisers who were seeking quotations and support information for this new product, as there could be a high volume of quotation requests.

The Solution

nib partner with Sentro to provide quotation services for the Belong nib Premier Business Health product. 

The Sentro team works with authorised brokers, providing fast response service on quotation requests. Sentro works as a bridge between the advisers and nib's internal administration team. We ensure that accurate information is provided, assisted advisers and their customers with the onboarding process once prospective customers decide to buy.

The Result

Brokers receive same-day, often same-hour response to quotation requests. Satisfaction levels among brokers is extremely high.

nib report that the Belong nib Premier Business Health product is their highest-performing affiliate offering.

 

Book a demo to see how Sentro can help you power profitable group insurance.